They informed her that the car actually came with no spare, and there was no option to purchase a spare of any kind as an option. As we always seek to have a spare, ideally full-size, and knowing the full-size is not standard on most cars now, she asked for the optional upgrade on this. My wife purchased a brand new 2021 Accord Hybrid from Tameron Honda this year following a tornado which destroyed our home and her car. I will never entertain purchasing a vehicle from these dealerships furthermore, I will warn everyone about how poorly this transaction was handled.Located in Birmingham, AL / 212 miles away from Memphis, TN I had my children with me and it a complete waste of time. Needless to say this dealer is extremely unorganized and stereotypical in giving car sales a bad name. I was then told they wouldn’t honor the price on my trade. After the new sales person took all my information I waited for another 15 minutes to be told that the vehicle I had been working a deal on all day was sold. Now standing at Nissan I had to explain my deal for the third time. All this after I was told they were the same dealer. About 15 minutes later he returned with no vehicle and said that I had to walk over to Nissan and buy it from someone at that dealership. They took all my information again and he then told me he had to walk over to Nissan or streetsboro to retrieve the vehicle. I had to explain everything I had worked out with “Jacob” to this new sales person. I asked for Jacob and was told that just a name they give and he could help me. When arriving I was met with a random sales person. During our conversation we set a time to meet and I was told to ask for Jacob. When chatting with whomever I asked about a specific vehicle and we had also talked about my trade. Sent them all my information and filled out a credit application, the whole nine yards. I spent most of my day texting someone at VW of streetsboro. Located in Streetsboro, OH / 89 miles away from Pittsburgh, PA It was hard to go back to my vehicle lacking this essential feature nowadays, and is available on all competing models. Last month I rented a Tucson Hybrid in France, and although this was a “base” vehicle, it included the feature with warning on the rear and on the front. In conclusion, the customer service at Safford Hyundai of Fairfax is very poor and once you have paid for the vehicle, they no longer want to hear from you.īack to my vehicle, I am in general satisfied with it, but I was disappointed to realize that the vehicle is not equipped with the Parking Distance Warning feature, I had assumed I would get this crucial feature on the SEL model. I also wrote to Mr James Gramm, the President of the Safford Automotive group, the owner of the dealership but did not get any answer either. Muñoz, the CEO of Hyundai America, but never received an answer. I contacted Hyundai Customer Relations service to ask for help, and I even wrote to Mr. I never received this document I am legally entitled to obtain, in spite of multiple requests. I was puzzled since I maintain an excellent FICO score,so, I asked for the copy of the credit report and the reasons for rejection. In addition, a few weeks later, I received a letter from Safford Brown telling me that my application for vehicle financing had been rejected, It was all the more surprising as I paid the full price of the vehicle by check. When I realized this document was missing, I requested it through Don Barker, the excellent sales associate we had been dealing with, but the financial manager was not responsive to the request and I never got this document. When taking delivery of the vehicle, I received a number of documents, but no invoice. In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle. Located in Fairfax, VA / 182 miles away from Pittsburgh, PAĢ003 Honda Element EX AWD.Odometer is 47980 miles below market average! Recent Arrival! Clean CARFAX. Safford Brown Hyundai Fairfax (182 mi away)
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